Compassion matters – and taking action works wonders. This has always been the driving force behind our people and their dedication to humanitarian travel. Many of us have worked at Raptim for decades. So we not only have a deep understanding of the specific demands our clients face – we are experts in complex itineraries, urgent response and respectful service.
More than 25 nationalities work at our offices around the world. Ongoing staff training takes place at our center in Africa, where our people share best practices – and have the opportunity to visit local humanitarian projects to gain more insight into our clients’ fieldwork. Raptim’s staff exchange program is another way we help our people to grow, as they share their expertise and perspectives.
After all, we are proud of being even a small part of our clients’ successes – and redouble our commitment when the going gets tough. Because we’ve seen our world go through so much over the past six decades. And we believe that Raptim Humanitarian Travel’s mission continues to change lives, every day.
We recognize the importance of accessibility, 24 hours a day, 7 days a week. Raptim’s After Hours Emergency Service is available worldwide outside of our normal business hours. Handled by our own Raptim travel consultants.The account manager is your main point of contact and will provide regular contact to continually measure the success of the program and assure delivery of service.As a global provider, Raptim works with all major car rental companies through our reservation booking system. We take a customized approach on your ground transportation needs and source local arrangements that best meet them.We help those traveling to help others do this in the most socially responsible way possible through our participation in the Climate Neutral Group. CNG is a member of ICROA, which helps maintain carbon offsetting according to internationally recognized standards and administered processes.The responsibility for the welfare of our travelers is of the utmost importance for Raptim. We have partnered with Amadeus Mobile Messenger, an interactive tool that helps you locate, communicate with and assist travellers while they travel; delivering valuable peace of mind when it is needed most.We help to eliminate hassle and increase efficiency for anyone who submits or approves expense reports. We recently used the Raptim Care Tool in Northern Nigeria. One of our trainers organized a security training for local NGOs. We knew from the office where he was and he was kept informed by the tool of the security situation. The quality of the information provided was often better than the local information available. It helped him greatly. For several months GRI has been receiving travel alerts via Raptim Care. These alerts help us in informing our travelers about any difficulties or dangerous situations they need to be aware of when traveling. In some cases calamities were successfully avoided as we were able to change plans due to being informed on time. Sometimes the alert is as simple as a warning about an Airline or airport which has canceled all flights, to more serious issues as riots breaking out. The feedback from our frequent travelers show that the travel alerts are very much appreciated as they make our colleagues feel they are well-informed and watched-over.