Sachin Jadav
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Sachin Jadav's Discussions

Tips to confront customer segmentation

Started 5 hours ago 0 Replies

Have a customer experience specialist in the roomHaving an independent consultant or agency partner with in depth understanding of customer service and experience helps bring objectivity to the…Continue

Tags: customer, service, management, India, in

Tips to confront customer segmentation

Started 5 hours ago 0 Replies

Have a customer experience specialist in the roomHaving an independent consultant or agency partner with in depth understanding of customer service and experience helps bring objectivity to the…Continue

Tags: customer, service, management, India, in

Why brands must involve customer service team in customer segmentation

Started 5 hours ago 0 Replies

With all the segmentation research brand marketing teams pay for to evaluate their customer personas, the one data source they often ignore or forget about is one that often sits across the hall –…Continue

Tags: customer, service, management, India, in

The thumb rule for translating simple transactions into sales opportunities

Started Aug 13 0 Replies

From financial services to quick service restaurants, ecommerce portals to retail chains, every brand loves the idea of cross selling and up selling. But very do it right. The dictionary definitions…Continue

Tags: customer, service, management, India, in

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Latest Activity

Sachin Jadav posted discussions
5 hours ago
Sachin Jadav posted discussions
Aug 13
Sachin Jadav posted discussions
Jul 19
Sachin Jadav posted a discussion

How can QSR brands get customer experience right?

 Convenience trumps everything…The most important criteria customers have when interacting with QSR brands is convenience – quick service, no fluff. From food ordering through screens, social media, or apps to their restaurant service – seamless, no-hassle experience forms the core of a successful QSR strategy. This means that QSR brands and its employees, especially the customer facing ones, must have discipline and accountability. The SOP in QSR must focus on reducing complexity and…See More
Jul 12
Sachin Jadav posted a discussion

Which is the best customer experience management company in India

Onion Insights is a Global Customer Experience Measurement company established in 2009, headquartered in Mumbai, India. We exist to consult on and create, measure and deliver exceptional Customer Experiences, thus transforming your Customers and your People both, to loyal Brand Advocates. We deliver a combination of Consulting Prowess and focussed Business Insights, with compelling Data Storytelling that comes from 20 years of Advertising, Marketing and Research, Mystery Shopping, and Customer…See More
Jul 9
Sachin Jadav posted a discussion

What are the Advantages of mystery shopping?

Below are some of the advantages of Mystery Shopping -1. Increase Efficiency2. Helps you to get feedback from the customer’s perspective3. Gives you feedback about staff performance4. Monitors facility conditions as perceived by the customer5. Tests the functionality of internal procedures and SOPs6. Makes your employees aware of what is important in serving customers7. Improved Customer RetentionSee More
Jun 28
Sachin Jadav posted a discussion

How To Make The Most of Your Mystery Shopping Program?

In order to get the complete picture of your Service Experience, it is important to combine Mystery Shopping data with other sources of customer feedback such as customer satisfaction surveys, phone interviews, SMS feedback etc. This helps identify patterns of positives and negatives from a wider sample set – from field resources on an audit to experiences of real customers. A good Mystery Shopping report will identify how well your outlet or brand in general is doing on operational parameters…See More
Jun 21
Sachin Jadav posted a discussion

Why customer experience fails

Customer service and customer experience are the biggest differentiators for brands in our age. And thanks to consumers finding voices on social media, through tweet threads and live streams, it is one of the most crucial things brands must focus on to keep their reputation thriving. It is no surprise that brands have started to see the value in investing in up skilling and measuring their customer service and customer experience teams like never before. Why does customer experience strategy…See More
Jun 14
Sachin Jadav posted a discussion

Life of A Mystery Shopper and What is Mystery Shopping

Mystery shopping is a tool used externally by market research companies and internally by companies themselves to measure quality of service, or compliance with regulation, or to gather specific information about their companies products and services. I have been a Mystery Shopper for Onion Insights and its a good source of extra income. Your day as a mystery shopper begins with planning your shopping strategy.…See More
May 22
Sachin Jadav posted discussions
May 1
Sachin Jadav replied to Hemil Shah's discussion Where can I find best mystery shopping provider?
"Mystery shopping is a method used externally by market research companies, watchdog organizations, or internally by companies themselves to measure the quality of service, or compliance with regulation, or to gather specific information about…"
Feb 19
Sachin Jadav replied to Hemil Shah's discussion Mystery Shopping
"Mystery shopping is a tool used externally by market research companies and internally by companies themselves to measure quality of service, or compliance with regulation, or to gather specific information about their companies products and…"
Feb 19
Sachin Jadav replied to Lucas Turner's discussion How do you use mystery shopping to improve your business?
"Mystery shopping helps companies measure their customer experiences. Of course you want to increase your sales. But how do you judge the quality of your customer service? Can you watch employees? They will be on their best behavior when you’re…"
Feb 8
Sachin Jadav replied to Anna Christopher's discussion What are the secrets of companies with great customer service?
"Keeping your customers happy and satisfied is the key to having a great customer service. There are companies who either internally have a team or externally hire other companies/agencies to measure and improve their customers experience. There are…"
Feb 8
Sachin Jadav replied to Anna Christopher's discussion What are the secrets of companies with great customer service?
"Keeping your customers happy and satisfied is the key to having a great customer service. There are companies who either internally have a team or externally hire other companies/agencies to measure and improve their customers experience. There are…"
Jan 31
Sachin Jadav replied to Lucas Turner's discussion What is mystery shopping and how to become a mystery shopper?
"Mystery shopping is a tool used externally by market research companies, watchdog organizations, or internally by companies themselves to measure quality of service, or compliance with regulation, or to gather specific information about products and…"
Jan 25

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Serious Spamming Issue

Dear members,

Google has detected serious user-generated spam on our site. Typically, this kind of spam is found on forum pages, guestbook pages, or in user profiles.

Time and time again, it has come to our attention that…

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Created by Kamsan Amin Apr 12, 2016 at 4:39am. Last updated by Kamsan Amin Apr 12, 2016.

User-generated spam

Dear members,

Google has detected user-generated spam on our site. Typically, this kind of spam is found on forum pages, guestbook pages, or in user profiles.

Time and time again, it has come to our attention that there have been a lot of excessive online marketing and spamming activities done on the site. We…

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Created by Kamsan Amin Apr 21, 2015 at 11:03pm. Last updated by Kamsan Amin Aug 19, 2015.

Apply appropriate profile name and photo

Please take note that through our observation we have noticed that some members  have been using inappropriate profile names and photos.Therefore we would like to remind these members to please use proper human names and refrain from using business entity names or products labels. We would also like to advised members not to upload explicit photos, or contents and risked their account being suspended or even deleted. Please keep all contents at PG-13 level so that each and every member can…

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Created by Network Admin May 8, 2013 at 3:32am. Last updated by Network Admin Aug 19, 2015.

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